Frequently asked questions
Frequently asked questions
Our systems and equipment
How do I place an order?
You can order online by selecting the product directly. Simply follow the steps to finalize your order.
You can also place your order directly with a representative at the following number:
1-855-558-4539
How long does it take to deliver the equipment?
Delivery time is normally 3 to 5 working days after placing the order online or with a representative.
Do packages come with a contract?
No, this is an equipment rental. To cancel the service, simply return the equipment to the following address:
Warehouse CSL Medical Alert
1990 Jean Talon East
Montreal, QC
H2E 1T8
Your subscription will be cancelled automatically upon receipt of the equipment.
What to do in the event of a power cut? Does the system still work?
Yes, our systems have a battery backup.
Home/Home+ and GPS Mobile = 48 hours
Is the equipment waterproof?
Yes, the equipment is water-resistant. The aim of the devices is to keep them as often as possible. You can use the emergency button in the bath or shower without any problem.
Does the Mobile GPS system work anywhere in Canada?
Yes, our system works across Canada.
*** A sufficient cell signal is required to ensure proper operation of the device ***