Client space

Frequently asked questions

Frequently asked questions

All the answers to your questions here.

Our systems and equipment

You can order online by selecting the product directly. Simply follow the steps to finalize your order.

You can also place your order directly with a representative at the following number:

Delivery time is normally 3 to 5 working days after placing the order online or with a representative.

No, this is an equipment rental. To cancel the service, simply return the equipment to the following address:

Warehouse CSL Medical Alert
1990 Jean Talon East
Montreal, QC
H2E 1T8

Your subscription will be cancelled automatically upon receipt of the equipment.

Yes, our systems have a battery backup.

Home/Home+ and GPS Mobile = 48 hours

Yes, the equipment is water-resistant. The aim of the devices is to keep them as often as possible. You can use the emergency button in the bath or shower without any problem.

Yes, our system works across Canada.
*** A sufficient cell signal is required to ensure proper operation of the device ***